OpenText Recruitment 2021 For Technical Support | BE/B.Tech/ME/M.Tech

OpenText Off Campus Drive 2021 For Technical Support | B.E/B.Tech/M.E/M.Tech | Apply Now

Company: Opentext Recruitment 2021 | Technical Support Engineer | BE/ B.Tech/ ME/ M.Tech - Computers/ IT; MCA | 2018 - 2020 Batch | Bangalore
OpenText Corporation is a Canadian company that develops and sells enterprise information management software. Headquartered in Waterloo, Ontario, Canada, OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
 
Company Website: www.opentext.com
 

Role: Technical Support

Experience: 0-2 Year’s

Salary: Best In Industry

 

OpenText recruitment 2021 : 

Job Role Technical Support
Qualification                 

B.E/B.Tech/M.E/M.Tech

Experience

0-2 Year’s

Batch 2020,2021
Salary (CTC)                            Best In Industry
Location Bangalore
Last Date  ASAP
   

OpenText Eligibility Criteria for Off-Campus Drive 2021:

  •  
    • Partner with the best
    • As a Trainee, you will be responsible for:
    • Possesses extensive knowledge in Captiva with strong OS knowhow (Windows) / (LINUX/UNIX)
    • Great Team Player
    • Thrive & excel in a high-pressure, time sensitive enterprise environment
    • Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills)
    • Excellent Analytical & Technical Troubleshooting skills
    • Interpersonal skills
    • Presentation skills
    • Fair understanding of OpenText product portfolio and their value proposition to the customer

Job Description for OpenText Off Campus Drive 2021:

  • Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
  • Validates technical information, sets fair expectations and disseminates information as needed
  • Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
  • Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues
  • Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
  • Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
  • Maintains a “closed-loop” communication style that ensures proper and consistent documentation in service request case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution status
  • As a 24 x 7 x 365 organization, MUST BE willing to work in shifts
  • Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)
  • Mentors and/or coaches less experienced TSEs
  • Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date / relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSEs and/or customers regarding technical solutions
How to Apply for OpenText recruitment 2021?

All interested & eligible candidates can apply for OpenText recruitment 2021 online by the following link. 

What is the last date to apply to OpenText recruitment 2021: ASAP.

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