Mphasis Recruitment 2021 Drive for Technical Support Voice :-
Mphasis has published the latest jobs openings 2021 for fresher and experienced candidates for Technical Support Voice Process position for Pune location. Eligible and Interested candidates having Any Graduation Degree and 0 to 1 years of experience in the related fields can apply online for Mphasis Technical Support Voice Off-Campus 2021 Recruitment openings using the direct link given below. Job seekers are advised to go through all the details like- Eligibility/ Job Responsibilities/ Job Profile/ Job location/ Experience Details/ Professional skills etc. (given below) for Mphasis Technical Support Voice jobs openings 2021 for fresher and experienced candidates for Pune location.
Mphasis Recruitment 2021: Mphasis Limited is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services
Job Profile & Company Details
|Job Profile||Technical Support Voice Process|
|Qualification Required||Any Graduate Degree in the related fields.|
|Target Batch||2020 and 2021 Batch candidates are eligible.|
|Working Location||Pune, India |||
|Expected Salary||Not Specified. >>>>>|||
|Experience Required||0 to 1 years of experience in the related fields.|
|Hiring Process||Interview/ GD/ Technical || HR Discussion|
Last Date to Apply– Apply Online for Mphasis Technical Support Voice jobs openings 2021 ASAP using the direct link given below.
- Network Connectivity.
- Windows OS.
- Application Support.
- Internet Browser.
- Software Installation.
- Hardware Devices (Laptop / Desktop / Phone Systems).
- Ability to diagnose and resolve basic technical issues.
- Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows.
- Hand on knowledge on any Remote Assistance Tools.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
Eligibility & Experience Required:
- Good Communication written & verbal skills.
- Qualification – Any Graduates.
- Experience – 0 to 1 year of Technical Support Voice Experience / Telecom.
- Shifts – 24 X 7.
- 2 Rotational weekly offs.
- 9 Hours Login (with 1 Hour Break).
- Ability and willing to take up challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.
- Industry Type – BPO / Call Centre.
- Functional Area – ITES, BPO, KPO, LPO, Customer Service, Operations.
- Role – Associate / Senior Associate – (Technical).
- Employment Type – Full Time, Permanent.
- Education – BHM in Any Specialization, B. B. A. / B.M.S. in Management, B. SC in Any Specialization, BVSC in Any Specialization, B.ED in Any Specialization, B. Com in commerce, BFA in Any Specialization, B.ED in any Specialization, B. Tech / B. E. in Any Specialization, other Graduate, BCA in Computers, B. A in Any Specialization, Any Graduate Any Postgraduate .
- Doctorate Not Required.
How to apply for Wolters Mphasis Recruitment 2021:
All interested & eligible candidates can apply for Mphasis Recruitment 2021 online by the following link: