IBM Recruitment 2021 For Technical Support Associate

IBM Off Campus Drive 2021 for Technical Support Associate Freshers | Hyderabad

 

Company: IBM Off-Campus Recruitment
International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, with operations in over 170 countries.

 

Company Website: www.ibm.com

Role: Technical Support Associate

Experience: Fresher / Experienced

Salary: Best In Industry

“Accenture Off-Campus job 2021: Apply Now

 

IBM Off-Campus Recruitment Drive 2021 : 

Job Role Technical Support Associate
Qualification Bachelor’s Degree
Experience  0 – 2 Year
Batch 2020/2021/2019/
Salary (CTC)                            Best In Industry
Job Location

Hyderabad

Last Date  ASAP
Job id  347681BR
Eligibility Criteria for IBM Off Campus Drive 2021:
  • Minimum 0-2 years of experience in the IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find an opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Job Description for IBM Off Campus Drive 2021:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

Preferred Technical and Professional Expertise

  • Ability to work well in a fast-paced environment
  • Awareness of basic networking concepts and technologies.
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in shifts as needed
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work
  • An intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
How to Apply for IBM Off Campus Drive 2021?

All interested & eligible candidates can apply for IBM Off Campus Drive 2021 online by the following link. 

What is the last date to apply to IBM Off Campus Drive: ASAP.

Leave a Comment

Scroll to Top