IBM Off Campus Drive 2021 For Technical Support Associate | Any Graduate | Apply Now
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems.
Company Website: www.ibm.com
Role: Technical Support Associate
Experience: 0 – 2 Years
Salary: Best in industry
IBM Recruitment 2021 :
|Job Role||Technical Support Associate|
|Experience||0 – 2 Years|
|Salary (CTC)||Best in industry|
IBM Eligibility Criteria for Off-Campus Drive 2021:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller. Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Job Description for IBM Off Campus Drive 2021:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
All interested & eligible candidates can apply for IBM recruitment 2021 online by the following link.
What is the last date to apply to IBM recruitment 2021: ASAP.
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