IBM Recruitment 2021 For Technical Support Associate | Any Graduate | Apply Now
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we are building industry-based solutions to real-world problems.
Company Website: www.ibm.com
Role: Technical Support Associate
Experience: 0 – 3 Years
Salary: Best in industry
IBM Recruitment 2021 :
|Job Role||Technical Support Associate|
|Experience||0 – 3 Years|
|Salary (CTC)||Best in industry|
IBM Eligibility Criteria for Off-Campus Drive 2021:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller. Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Job Description for IBM Off Campus Drive 2021:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
All interested & eligible candidates can apply for IBM recruitment 2021 online by the following link.
What is the last date to apply to IBM recruitment 2021: ASAP.
freejobalert | sarkari job | job alert | free alert job | jobs | careers | jobs near me |amazon jobs | work from home jobs | fast job | online jobs | government jobs | freelance | sarkari naukri | work from home |free job alert 2020 | sbi careers | data entry jobs | job vacancy | freelance jobs | employment news | latest govt jobs | free job | online data entry jobs | sarkari job find | free job alert 2021 | fast job search | freshers job | part time jobs near me | amazon careers | linkedin jobs | google jobs | part time jobs | google careers | business analyst | amazon work from home | highest paying jobs | online jobs from home | online jobs for students | freejobalert 2020 |freejobalert 2021 | accenture recruitment 2021 | accenture recruitment process 2021 | accenture 2021 recruitment | accenture off campus 2021 | accenture careers for freshers 2021 | accenture 2021 recruitment process | accenture recruitment process for 2021 batch | accenture exam date 2021 | accenture recruitment 2021 for freshers