American Express Recruitment 2021 For Business Analyst | B.E/B.Tech/B.Sc/BCA | Apply Now

American Express Off-Campus Recruitment 2021:

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.


American Express Off-Campus Recruitment 2021 Details :

Organization Name        

American Express

Job ProfileBusiness Analyst
Qualification RequiredBE/B.Tech/B.Sc/BCA
Target Batch2020–2021 Batch candidates are eligible.
Working Location Gurgaon ||
Expected SalaryNot Specified. >>>>>|| 
Experience Required0-2 Year
Hiring ProcessInterview/ GD/ Technical || HR Discussion

Eligibility Criteria for American Express Jobs 2021 :

  • Educational Qualification: BE/B.Tech/B.Sc/BCA
  • 60% or 6.5 GPA and above throughout without any running backlogs
  • 2020/2021 graduates
  • Graduate with 0-3 years of relevant experience preferably in service industry.
  • High result orientation.
  • Proven ability to drive high productivity & sustained performance.
  • Strong team player with a high level of integrity.
  • Result oriented and decision making skills.
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement.
  • Strong Analytical skills (Mathematics and Statistics background preferred).
  • Good working interpersonal and negotiation skills and the ability to communicate at all levels.

Job Description for American Express Jobs 2021 :

  • Function Description: Interface with Analysts, Team leaders, and other members of management . Manage, update and report real-time activities in the department . Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders. Record and Maintain a count of productive FTEs . Capacity Management for sub-processes . Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on release of FTEs from the process.
  • Purpose of the Role: Communicate systems, voice response and Telecommunication issues to the department. . Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives. . Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. . Manage Outbound Contacts on Dialer, with minimal abort rate. . Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. In-bound call pattern analysis, trending and staff alignment.
  • Maintain strong relationships with the Team Leaders and SDL ‘s to improve overall understanding and awareness of daily/weekly business impacts .
  • Feedback, Huddle timings, training schedules and other Off-The-Phone activities. Shift Rotations .
  • Transport Roster Shift 24X7. Shifts : 24 *7.

Documents to be Carried for American Express Jobs 2021 :

  • You should carry a copy of the Latest Resume.
  • Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
  • Students should have all the essential educational certificates along with the xerox copies.

Last Date to Apply– Apply Online for American Express Business Analyst jobs openings 2021 ASAP using the direct link given below.

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