American Express Recruitment 2021 For Operations Support | Any Graduate | Apply Now

American Express Off-Campus Recruitment 2021:

American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.

American Express Off-Campus Recruitment 2021 Details :

Organization Name        

American Express

Job ProfileOperations Support
Qualification RequiredAny Graduate
Target Batch2019–2021 Batch candidates are eligible.
Working Location Gurgaon||
Expected SalaryNot Specified. >>>>>|| 
Experience Required0 – 3 Years
Hiring ProcessInterview/ GD/ Technical || HR Discussion

Elegibility Criteria for American Express Jobs 2021 :

  • Any Graduate
  • High result orientation.
  • Proven ability to drive high productivity & sustained performance.
  • Strong team player with a high level of integrity.
  • Result oriented and decision-making skills.
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement.
  • Strong Analytical skills (Mathematics and Statistics background preferred).
  • Good working interpersonal and negotiation skills and the ability to communicate at all level.

Job Description for American Express Jobs 2021 :

  • Interface with Analysts, Team leaders, and other members of management.
  • Manage, update and report real-time activities in the department.
  • Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
  • Record and Maintain a count of productive FTEs. Capacity Management for sub-processes. Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on release of FTEs from the process.
  • Communicate systems, voice response and Telecommunication issues to the department.
  • Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
  • Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. Manage Outbound Contacts on Dialer, with minimal abort rate.
  • Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. In-bound call pattern analysis, trending and staff alignment.

Documents to be Carried for American Express Jobs 2021 :

  • You should carry a copy of the Latest Resume.
  • Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
  • Students should have all the essential educational certificates along with the xerox copies.

Last Date to Apply– Apply Online for American Express Operations Support jobs openings 2021 ASAP using the direct link given below.

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